No strings attached:
only pay for what you use

Each Upstra module is priced individually based on MAU. Instead of being charged a fix recurring monthly fee, you use your Upstra Credit* at your own pace, remaining agile.

*Upstra Credit — a prepaid sum of money to cover your usage of Upstra’s modules. No minimum top up amount is required to start using Upstra. You will consume your Upstra Credit based on the pricing fees below, and only have to top it up once it reaches zero.

Messaging

Drive user engagement and increase social interactions with Messaging.

Premium Support

$4.8 per 1,000 MAU/month

$0.048/MAU/month

File Storage Price:
$1/GB of files stored

File Bandwidth Price:
$0.5/GB of files downloaded

Groups

Inspire your audience to find more like-minded peers and have discussions in Groups.

Premium Support

$4.8 per 1,000 MAU/month

$0.048/MAU/month

File Storage Price:
$1/GB of files stored

File Bandwidth Price:
$0.5/GB of files downloaded

Profile

Let your users express and define themselves in their own social Profile.

Premium Support

$4.8 per 1,000 MAU/month

$0.048/MAU/month

File Storage Price:
$1/GB of files stored

File Bandwidth Price:
$0.5/GB of files downloaded

Feed

Attract your users with a personalized Feed with updates

Premium Support

$4.8 per 1,000 MAU/month

$0.048/MAU/month

File Storage Price:
$1/GB of files stored

File Bandwidth Price:
$0.5/GB of files downloaded

Premium support is included in all our modules.
Enterprise support can be purchased for $2,000 per month.
Inactive users are free of charge up until 10x MAU. After that, a fee of $0.024/inactive user/month applies.

Frequently Asked Questions

How are MAUs (Monthly Active Users) calculated?

MAUs is the number of unique users (with uniqueness defined by the user-ID) that connect to the Upstra servers by using an Upstra SDK or API from your application to create or consume content within a monthly billing cycle. A connection is required for any type of communication between clients and servers.


MAU number is based on per-user instead of per-device, meaning that a user with the same user-ID with multiple devices will still count as 1 MAU*), and is calculated on a per-module basis, wirth activity based on interactions with each module's content. Each module is designed around a specific type of content: the Messaging Module revolves around sending and receiving messages, while Feed, Groups and Profile Modules revolve around creating and sharing posts.

* Please note that Upstra will restrict the maximum number of devices per user-ID to be 10.

How are Inactive Users calculated?

Monthly Inactive Users are the unique users that connect to the Upstra servers by using an Upstra SDK or API from your application within a monthly billing cycle, but that they do not create or consume content.


Inactive users are FREE. However, a small fee equal to $0.024/user/month will apply to the inactive users within a monthly billing cycle that exceed 10x the number of MAU.

How is file usage measured?

File usage is measured by a combination of the total size of files hosted by Upstra, as well as the total bandwidth used in downloading (viewing) the file. Please note that Upstra will only charge for file download bandwidth, while files can be uploaded to Upstra without cost.

What is the difference between the Premium Support and the Enterprise Support?

All Upstra customers are eligible for Premium Support, that includes:

  • 99.9% SLA uptime guarantee.
  • 24 hours or less email response time on any integration issues.

Enterprise Support includes everything from Premium Support, as well as:

  • 8 hours or less email response time on any integration issues.
  • Up to 8 hours of consultation per month with our support engineers on integration or architecture issues; including calls, in-person meetings
    (if based in ASEAN countries), and code reviews.
  • 24/7 access to support engineers over phone or email on any production issues.
  • 1 hour or less email response time on any production issues.

Enterprise Support can be purchased at an extra cost of 2.000$ per month by contacting the Upstra team.

When will my account be billed?

Your account will be billed at the end of each calendar month, based on your monthly usage. Monthly charges consist of the charges within a monthly billing cycle for the following:

  1. MAUs
  2. File Bandwidth, for each GB of files downloaded
  3. File Storage, for each GB of files stored

Do the prices listed on the pricing page include tax?

All our prices listed in this page are exclusive of tax. Where applicable, tax will be added to our invoices.

Ready to see what Upstra can do for your app?